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Cancelled subscription

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Emma
Posts: 1277
Famed Member Admin
Topic starter
 

It looks like gum road just cancelled everyone's subscription. I can't tell if this is an error or if they did in fact cancel every subscription. I'm honestly in tears right now because I don't know but I'm hopeful that it's just a mistake from their end. Gum road technical support hasn't gotten back to me yet.


 
Posted : 15/09/2025 1:48 pm
Nath24 and Morgane reacted
Emma
Posts: 1277
Famed Member Admin
Topic starter
 

Oh this is a huge sigh of relief and even wiping the tear from his eye.

 

Update: Subscription cancellation emails sent in error

Hello,

We recently experienced an error that mistakenly sent an email to your customers saying their subscriptions were cancelled. Please rest assured that your customer subscriptions remain active. We’ve already contacted your customers to clarify the error, and we sincerely apologize for any confusion. If you or your customers have any questions, feel free to reach out to us at [email protected] and we will be happy to help!


 
Posted : 15/09/2025 2:04 pm
Allen007
Posts: 31
Eminent Member
 

Big hug Emma. 


 
Posted : 16/09/2025 6:22 am
1subdawg
Posts: 71
Trusted Member
 

Emma you are amazing


 
Posted : 16/09/2025 8:34 pm
Emma
Posts: 1277
Famed Member Admin
Topic starter
 

Thank you both!


 
Posted : 24/09/2025 3:09 pm
Spellbound reacted
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